Home / Working with us
Working with us
A tailored solution without lengthy analysis
We start with a short conversation and your sample files.
The first partner is usually up and running within days.
How we start
Five steps to live operation
Your part ends at step two.
We handle the rest.
- A short callTell us who you exchange data with and where it hurts today.
- Sample filesSend a few real messages and tell us what you need from them.
- Design and testWe prepare the translation and checks.
The partner sends to the test environment and you check the results. - Go-liveWe switch to production and you get access to the portal.
- Ongoing careWe watch over operations and make changes.
A new partner, a new field or a different format.
Pricing
You pay for what you really need
Individual
Price by agreement
Every integration is different.
One company has two partners and a few files a day.
Another needs dozens of flows and a guaranteed response at night.
That is why we do not have a single price list.
After the first conversation we prepare an offer that matches your parameters exactly.
What the price depends on
- 01The number of partners and message types
- 02The volume and size of files
- 03Formats, transfer methods and the complexity of the translation
- 04Requirements for availability and support response
- 05A test environment and the number of portal users
- 06Extended rights and custom extensions
Questions
Frequently asked questions
Do we have to set up or install anything?
No.
The service runs on our infrastructure and nothing is installed on your side.
We take care of connecting partners, the translation and operations.
You get the data in the format you need and access to the portal.
Does the partner have to change anything?
No.
The partner sends files the way they are used to: to SFTP, via AS2, to an API or by e-mail.
They get their own credentials and a separate folder.
Which formats do you support?
EDIFACT, XML, JSON, CSV, fixed-width TXT and Excel in any combination.
Other files such as PDFs are passed on unchanged.
Further formats and extensions can be added as agreed.
What happens when a partner sends a faulty file?
The schema check stops it and it never reaches your system.
An e-mail alert goes out and the portal shows exactly what is wrong.
After the fix we process the message again.
What if we plan downtime of our system?
We pause delivery.
Messages from partners keep arriving and wait in the queue.
When the downtime ends, they go out in their original order.
Is a test environment available?
Yes, if you need one.
The test environment has its own accounts, folders and addresses.
We verify changes on test data and only then switch them on in production.
Can our people upload files or process them again?
Yes.
By default the portal is for checking.
Selected users can be given rights to upload and reprocess files as agreed.
How much does the service cost?
We set the price individually.
It depends mainly on the number of partners and message types, the data volume and the requirements for availability and support.
Didn't find your answer?
Write to us.
We will be happy to answer in person.